Privacy Policy

TL;DR — Your Privacy at SmoothStay

• We collect only what we need to operate the platform

• We don’t sell or rent your personal data

• You own your guidebook content

• You can access or delete your data at any time

• We comply with laws like GDPR and CCPA

• We use trusted subprocessors like Google Analytics and Lemon Squeezy

• Questions? Email us at hello@smoothstay.io

1. Information We Collect

We collect the following types of information when you interact with SmoothStay:

a. Information You Provide

• Name, email address, and other contact details when you sign up or contact us

• Content you upload (e.g. text, photos, links in guidebooks)

• Billing details when you subscribe to a paid plan (processed by Lemon Squeezy)

b. Automatically Collected Data

When you use the Services, we may collect:

• IP address

• Browser type and device info

• Referring/exit pages

• Date and time of visits

• Usage behavior (e.g. clicks, pages viewed)

• Approximate geolocation (based on IP)

c. Cookies & Tracking Technologies

We use Google Analytics to better understand how visitors interact with our website.

Learn more: https://policies.google.com/technologies/partner-sites
Opt out: https://tools.google.com/dlpage/gaoptout

We may also use essential cookies for site functionality. Where required by law, you’ll see a cookie consent banner.

2. How We Use Your Information

We use your personal data to:

• Provide and maintain the Services

• Communicate with you (e.g. support, account updates)

• Improve our website and platform functionality

• Monitor for fraud, abuse, or security issues

• Analyze usage and optimize performance

• Comply with legal obligations and enforce our Terms

We do not sell, rent, or share your personal data for advertising purposes.

3. Legal Basis for Processing (EEA Users)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Performance of a contract — to deliver the Services you subscribed to

• Legitimate interest — for analytics, security, and improvements

• Consent — for non-essential cookies and communications

• Legal obligation — to comply with applicable regulations

4. Your Rights

a. EEA Users (GDPR)

If you reside in the EEA, you may:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

b. California Residents (CCPA)

If you are a California resident, you may:

• Request access to the categories and specific pieces of personal information we have collected

• Request deletion of your personal data

• Opt out of the sale of your data (we do not sell your data)

To exercise your rights, email hello@smoothstay.io. We respond within 30 days of verification.

5. Data Storage and Security

Your data is securely stored using trusted cloud infrastructure providers that meet industry standards for privacy and data protection. We implement appropriate technical and organizational safeguards, including:

• Encryption of data in transit

• Secure user authentication

• Role-based access control

• Platform and infrastructure monitoring

No system is 100% secure, but we take reasonable steps to protect your information.

6. Third-Party Services & Subprocessors

We use a limited number of trusted service providers (“subprocessors”) to operate and improve SmoothStay. These may include:

• Lemon Squeezy — billing and subscription management

• Google Analytics — website analytics

• Stripe — payment services (if applicable)

• Loop.so — email and messaging automation

• GTranslate — guidebook translation features

We may engage additional subprocessors when needed to support platform functionality. All subprocessors are contractually bound to process personal data securely and only on our behalf.

7. Data Retention

We retain personal data only as long as necessary to:

• Deliver the Services

• Fulfill legal, accounting, or regulatory obligations

• Resolve disputes or enforce agreements

You may request deletion of your data at any time by contacting hello@smoothstay.io.

8. Children’s Privacy

SmoothStay is not intended for users under the age of 16. We do not knowingly collect personal data from children. If we learn that we’ve collected data from someone under 16, we’ll delete it promptly.

9. International Data Transfers

Your data may be processed in the United States or other jurisdictions where our providers operate. We rely on safeguards such as Standard Contractual Clauses (SCCs) and other legal mechanisms to ensure adequate protection of personal data during international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of the Services after any updates constitutes acceptance of the new terms.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

Email: hello@smoothstay.io
Mailing Address:
HelloBnB LLC (DBA SmoothStay)
1007 N Orange St, 4th Floor, Suite 3246
Wilmington, DE 19801, USA